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SUPPORT

Marketplace
Support

FAQ

My purchase is not downloading. What can you do?

Unfortunately, this is an issue we can not resolve for you. We advise you to look at the available storage on your device and network connection. If both seem fine and your purchase is still not downloading, we advise you to contact Mojang Support.

My world is not loading. What can you do?

Unfortunately, this is an issue we can not resolve for you. We advise you to restart your game and create a new world with the template. If the problem keeps reoccurring, we advise you to contact Mojang Support.

Minecraft crashes while loading creating a new world with the world template. Is there anything you can do?

Unfortunately, this is an issue we can not resolve for you. We advise you to restart your game and create a new world with the template. If the problem keeps reoccurring, we advise you to contact Mojang Support.

How can I (re)create a world with my world template?

To (re)create a world, click "Play" in the Minecraft Bedrock Main menu. Go to the "Worlds" tab and click "create". A menu with various world templates will be opened. Choose the newly purchased template under My World Templates. Select and play!

I am stuck on the Zoo Builder introduction screen. What do I have to do?

You can exit this screen by using the food eating function in-game.

On a desktop PC or laptop, right-click with your mouse. On a phone or tablet, use the long-press function (tap and hold).

If it's still not possible after trying the recommended method, we advise you to create a new world with the world template.

If none of the solutions resolve your issue, we kindly ask you to fill in this form as detailed as possible. We will contact you as soon as possible regarding your issue.

I can not find the answer in the FAQ. What should I do?

We are always glad to help our customers with their issues. To help with specific questions, we kindly ask you to fill in this form as detailed as possible. We will contact you as soon as possible regarding your issue.

I tried the solution recommended in the FAQ, but the problem keeps reoccurring. Where can I contact you?

We are always glad to help our customers with their issues. To help with specific questions, we kindly ask you to fill in this form as detailed as possible. We will contact you as soon as possible regarding your issue.

FORM

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